---
title: Using ServiceNow Otto for Process Mining
description: Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/use-na-process-mining.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Otto for Process Mining, Use, Process Mining, Platform Analytics]
---

# Using ServiceNow Otto for Process Mining

Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.

This section covers the following topics:

-   **[Run work notes analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/run-worknotes-analysis.md)**  
Generate a work notes analysis on a transition.
-   **[Generate highlights for improvement opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/generate-highlights.md)**  
Generate highlights for the improvement opportunities to optimize your processes.
-   **[Run intent and activity analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/run-intent-and-activity-analysis.md)**  
Generate a intent and activity analysis on a node.

**Parent Topic:**[ServiceNow Otto for Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/now-assist.md)