---
title: Working with work notes using AI
description: To work effectively with work notes analysis using AI, you must activate the Work Notes Analysis skill and configure work notes analysis for the process table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/worknotes.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Process Mining, Use, Process Mining, Platform Analytics]
---

# Working with work notes using AI

To work effectively with work notes analysis using AI, you must activate the Work Notes Analysis skill and configure work notes analysis for the process table.

This section covers the following topics:

-   **[Activate work notes analysis skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/activate-na-skill.md)**  
Activate the Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes.
-   **[Configuring work notes analysis in Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/configure-worknotes.md)**  
Configure work notes analysis for a process table so that any project that is based on the process table has work notes analysis configured.

**Parent Topic:**[Configuring ServiceNow Otto for Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/config-na-proc-min.md)