---
title: Usage Insights
description: The ServiceNow Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/usage-insights/user-exp-analytics-landing.html
release: australia
product: Usage Insights
classification: usage-insights
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Platform Analytics]
---

# Usage Insights

The ServiceNow® Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Portal, and Mobile applications. Knowing how your users interact with these applications enables you to improve how you manage your ServiceNow instance.

## Get started

<table id="table_dcr_ltx_nxb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Usage Insights features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/exploring-user-exp-analytics.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Enable application tracking and user consent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/configuring-user-exp-analytics.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-sdlc.svg"\] Alt text:Discover capabilities and possible customizations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/using-uxa.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Understand user roles and related properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/user-experience-analytics-reference.md)

</td></tr></tbody>
</table>**Note:** Usage Insights is no longer supported in the Xanadu release. Upgrade to Yokohama, Zurich, or Australia to continue using Usage Insights

## Troubleshoot and get help

-   Ask questions and view Usage Insights articles and video content in the [Platform Analytics community](https://www.servicenow.com/community/platform-analytics/ct-p/platform-analytics).
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

## Additional references

-   [Usage Insights for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/mobile-analytics.md)
-   [Usage Insights for Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/sp-analytics.md)

-   **[Exploring Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/exploring-user-exp-analytics.md)**  
The ServiceNow® Usage Insights application enables you to monitor how users interact with your ServiceNow Core UI, Next Experience, Mobile, and Service Portal applications, allowing product managers and applications owners to gain insight into usage and adoption.
-   **[Configuring Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/configuring-user-exp-analytics.md)**  
An admin can configure which ServiceNow applications to track in the Usage Insights application as well as user tracking consent policies.
-   **[Using Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/using-uxa.md)**  
Monitor how users interact in your ServiceNow  web and mobile applications.

**Parent Topic:**[Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/c_performanceAnalyticsAndReporting.md)