---
title: Viewing events analytics
description: View user analytics event occurrences to help you analyze core steps within your business processes.These event KPIs are tracked for web and mobile platforms.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/usage-insights/view-events.html
release: australia
product: Usage Insights
classification: usage-insights
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Usage Insights, Usage Insights, Platform Analytics]
---

# Viewing events analytics

View user analytics event occurrences to help you analyze core steps within your business processes.

## Before you begin

Role required: user

## About this task

Usage Insights automatically detects all screens, gestures, and user actions in your applications. You can view occurrences of user-triggered events including menu selection, button clicking, and swiping.

\[Omitted image "uxa-event-properties.png"\] Alt text: Analytics module - Events screen

## Procedure

1.  Navigate to **All** > **Platform Analytics** > **Usage Insights**.

2.  Select the application for which you want to analyze events.

3.  Select the search icon \[Omitted image "IconSearch.png"\] Alt text: Search icon. and type the name of the event to filter in the Events list, or scroll to search the Events list.

    To view events across all applications, select **All Applications** from the applications list and then select **Events**.


**Related topics**  


[Creating custom events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/tagged-events.md)

## User Analytics Events KPIs

These event KPIs are tracked for web and mobile platforms.

|KPI|Event logs when:|
|---|----------------|
|App Launch External|User launches application from a notification or deep link.|
|User Login|User successfully logs in.|
|Open App/ALP|User taps ALP/screen.|
|Open Applet|User opens an applet.|
|Voice Search Tapped|User taps the Microphone icon.|
|Contact Support Tapped|User taps the Contact Support icon.|
|Field Action|User taps a button, such as **Call** or **Email**.|
|Search Start|Search action starts.|
|Search Complete|Search action completes. This time is recorded in milliseconds.|