---
title: AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)
description: The AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\) feature accesses external sources related to an Operational Technology \(OT\) incident, and contextualizes how the document is relevant to the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/ai-enhanced-ra-otsm-landing.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Technology]
---

# AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)

The AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\) feature accesses external sources related to an Operational Technology \(OT\) incident, and contextualizes how the document is relevant to the incident.

## Get started

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[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how you can use the AI Enhanced Recommended Actions for OTSM feature](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/exploring-ai-enhanced-ra-otsm.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Set up the AI Enhanced Recommended Actions for OTSM feature so it's available in the Industrial Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/configure-ai-enhanced-ra-otsm.md)

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[Use\[Omitted image "bus-management-console.svg"\] Alt text:Use AI Enhanced Recommended Actions for OTSM in the Industrial Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/use-ai-enhanced-ra-otsm.md)

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