---
title: Exploring Operational Technology Incident Management
description: Learn more about the Operational Technology Incident Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/exploring-operational-technology-incident-mgt.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Technology Incident Management, Operational Technology]
---

# Exploring Operational Technology Incident Management

Learn more about the Operational Technology Incident Management application.

## Operational Technology Incident Management overview

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Incident Management application.\[Omitted video\] Description: Operational Technology Service Management overview video

## Key features

With Operational Technology Incident Management, you can use the following key features.

-   Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
-   Understand context and impact of OT incidents on production processes.
-   Monitor and manage OT incidents separately from IT incidents.
-   Assign a separate role for the OT incident fulfiller.
-   Improved OT user experience.
-   Support for Operational Technology Knowledge Management. For more information, see [Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/operational-technology-knowledge-management-landing-page.md).

-   **[Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/operational-technology-incident-management.md)**  
Operational Technology Incident Management enables engineers to quickly resolve Operational Technology \(OT\) device and production process issues.
-   **[Integrating with Industrial Process Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/integration-with-manufacturing-process-manager.md)**  
Integrate Operational Technology Incident Management with Industrial Process Manager to report incidents on equipment model entities.
-   **[ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/exploring-now-assist-otsm.md)**  
The ServiceNow Otto for Operational Technology \(OT\) Service Management application enables teams to summarize OT incident details and generate incident resolution notes to share with other users.

**Parent Topic:**[Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/operational-technology-incident-management-landing-page.md)