---
title: Assign feedback tasks
description: Assign feedback tasks to a user to help make sure that the feedback task is addressed and the related knowledge article is updated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/assign-feedback-tasks.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Knowledge Management, Operational Technology]
---

# Assign feedback tasks

Assign feedback tasks to a user to help make sure that the feedback task is addressed and the related knowledge article is updated.

## Before you begin

Role required: knowledge\_manager

## Procedure

1.  Navigate to **All** > **Industrial Workspace**.

2.  In the list view under the Knowledge module, open the Unassigned OT Knowledge Gaps list.

3.  Select the feedback task that you want to assign to a user or assignment group.

4.  In the **Assigned to** field, add the user that you want to assign the feedback task to.

5.  Select **Save**.


## Result

The assigned user can now view the feedback task in the My Feedback Tasks list under the Knowledge module list view.

To view other assigned feedback tasks, select the Assigned Feedback Tasks list under the Knowledge module list view in the Industrial Workspace.

To view the unassigned OT knowledge gaps, select the Unassigned OT Knowledge Gaps list under the Knowledge module list view in the Industrial Workspace.

**Parent Topic:**[Using Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/using-operational-technology-knowledge-management.md)