---
title: Create a knowledge article in Industrial Workspace
description: Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology \(OT\) incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/create-knowledge-base-article-in-industrial-workspace.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Knowledge Management, Operational Technology]
---

# Create a knowledge article in Industrial Workspace

Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology \(OT\) incident.

## Before you begin

Role required: knowledge

**Note:** You also need the **Can contribute** access to at least one knowledge base. For more information, see [Create an OT knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/configure-ot-knowledge-base.md).

## Procedure

1.  Navigate to **All** > **Industrial Workspace**.

2.  In the list view under the Knowledge module, open one of the available lists.

3.  Select **New**.

4.  On the form, fill in the fields.

<table id="table_nbq_zsm_bzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Knowledge base

</td><td>

Knowledge base that the knowledge article should be included in.**Note:** If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list.

</td></tr><tr><td>

Category

</td><td>

Classification of the knowledge article.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the incident resolution that is used as the knowledge article title.

</td></tr><tr><td>

Article body

</td><td>

Content of the knowledge article that describes any procedures, challenges, and solutions for the incident.

</td></tr><tr><td>

Valid to

</td><td>

Date that the knowledge article is valid until.

</td></tr></tbody>
</table>5.  Select **Save**.

    The knowledge article is saved as a draft and attached to the parent OT incident.

6.  Select **Publish**.


## Result

The knowledge article is now published in your OT knowledge base.

**Note:** If you set the **Publish workflow** field in your OT knowledge base to **Knowledge - Approval Publish**, the article must be approved before being published.

**Parent Topic:**[Using Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/using-operational-technology-knowledge-management.md)