---
title: Exploring Operational Technology Knowledge Management
description: Operational Technology Knowledge Management helps you to capture information about your Operational Technology \(OT\) system in knowledge articles that are related to OT incidents. Your organization can then use these knowledge articles to help your users to access the right information and prevent miscommunication with your users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/exploring-operational-technology-knowledge-management.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Technology Knowledge Management, Operational Technology]
---

# Exploring Operational Technology Knowledge Management

Operational Technology Knowledge Management helps you to capture information about your Operational Technology \(OT\) system in knowledge articles that are related to OT incidents. Your organization can then use these knowledge articles to help your users to access the right information and prevent miscommunication with your users.

## Operational Technology Knowledge Management overview

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Knowledge Management.\[Omitted video\] Description: Operational Technology Service Management overview video

## Operational Technology Knowledge Management benefits

With Operational Technology Knowledge Management, you can use the following key features:

-   Ability to use the existing Knowledge Management ServiceNow AI Platform capabilities with the Operational Technology Management solution.
-   Ability to browse all knowledge base articles that are related to an OT incident and to create knowledge articles directly from an incident record.
-   Ability to configure an OT knowledge base for knowledge managers and knowledge users.
-   Ability to create knowledge articles in the Industrial Workspace.
-   Ability to request approvals to publish, edit, retire, or delete a knowledge article.
-   Ability to edit existing knowledge articles with updated information.

**Parent Topic:**[Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/operational-technology-knowledge-management-landing-page.md)