---
title: Report a knowledge gap from an OT incident record
description: Report a knowledge gap from an Operational Technology \(OT\) incident if you can't find relevant knowledge articles about the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/report-knowledge-base-gap.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Knowledge Management, Operational Technology]
---

# Report a knowledge gap from an OT incident record

Report a knowledge gap from an Operational Technology \(OT\) incident if you can't find relevant knowledge articles about the incident.

## Before you begin

Role required: sn\_ot\_incident\_read

## Procedure

1.  Navigate to **All** > **Industrial Workspace**.

2.  In the list view under the OT Incident module, open one of the available lists.

3.  Select the incident record that you want to report a knowledge gap for.

4.  Select the **More actions** icon \(\[Omitted image "more-actions.png"\] Alt text: More actions icon\) to expand the menu.

5.  Select **Report Knowledge Gap**.

6.  On the form, fill in the **Description** field with a summary of the knowledge gap.

    **Note:** The **Topic** field automatically fills with the name of the incident record. If needed, you can change this field.

7.  Select **Submit**.


## Result

The knowledge gap is reported and a feedback task is created.

## What to do next

You can view the feedback task under the Knowledge Gaps related list in the incident record.

To assign feedback tasks to the correct user or user group, see [Assign feedback tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/assign-feedback-tasks.md).

**Parent Topic:**[Using Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/using-operational-technology-knowledge-management.md)