---
title: Create an Operational Technology system service
description: Create an Operational Technology \(OT\) system service to model a distributed control system \(DCS\) and all of its related components, such as control modules and programming logic controls \(PLCs\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-manager/create-ot-system-service.html
release: australia
product: Operational Technology Manager
classification: operational-technology-manager
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Modeling an Operational Technology system service, Use, Operational Technology Manager, Operational Technology]
---

# Create an Operational Technology system service

Create an Operational Technology \(OT\) system service to model a distributed control system \(DCS\) and all of its related components, such as control modules and programming logic controls \(PLCs\).

## About this task

You can create an OT system service in the following locations:

-   ServiceNow AI Platform in the **OT Systems** list
-   Industrial Industrial Workspace list view

## Before you begin

Role required: admin

## Procedure

1.  If you want to create an OT system service on the ServiceNow AI Platform, complete these actions:

    1.  Navigate to **All** > **Operational Technology \(OT\)** > **OT Systems**.
    2.  Select **New**.
    3.  On the form, fill in the following fields.

<table id="table_ihy_lkx_vbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Display name

</td><td>

Used to populate the display name of the OT system service.

</td></tr><tr><td>

Name

</td><td>

Host name of the OT system service.

</td></tr><tr><td>

ISA entity site

</td><td>

ISA entity site that the OT system service belongs to.

</td></tr><tr><td>

Manufacturer

</td><td>

Name of the manufacturer of the OT system service.

</td></tr><tr><td>

Model number

</td><td>

Manufacturer's model number for the OT system service.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the OT system service.

</td></tr><tr><td colspan="2">

Details

</td></tr><tr><td>

Owned by

</td><td>

Name of the primary owner of the OT system service.

</td></tr><tr><td>

Managed by

</td><td>

Name of the primary manager of the OT system service.

</td></tr><tr><td>

Business criticality

</td><td>

Measure of how critical, or important, the system service is. Examples: -   High or Most critical
-   Medium or somewhat critical
-   Low or Less critical
-   None or not critical


</td></tr><tr><td>

Support Group

</td><td>

Name of the primary support group for the OT system service.

</td></tr><tr><td>

Managed By Group

</td><td>

Name of the group that manages the OT system service.

</td></tr><tr><td>

Operational status

</td><td>

Status of the system service.

</td></tr></tbody>
</table>    4.  Select **Submit**.
2.  If you want to create an OT system service in the Industrial Workspace list view, complete these actions:

    1.  Navigate to **All** &gt; **Industrial Workspace**.
    2.  Select the List \(\[Omitted image "icon-list.png"\] Alt text: List icon\) icon.
    3.  Under the **Operational Technology \(OT\)** module, select the **OT Systems** list.
    4.  Select **New**.
    5.  On the form, fill in the following fields.

<table id="table_mdh_njx_vbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Display name

</td><td>

Used to populate the display name of the OT system service.

</td></tr><tr><td>

Name

</td><td>

Host name of the OT system service.

</td></tr><tr><td>

ISA entity site

</td><td>

ISA entity site that the OT system service belongs to.

</td></tr><tr><td>

Manufacturer

</td><td>

Name of the manufacturer of the OT system service.

</td></tr><tr><td>

Model number

</td><td>

Manufacturer's model number for the OT system service.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the OT system service.

</td></tr><tr><td colspan="2">

Details

</td></tr><tr><td>

Owned by

</td><td>

Name of the primary owner of the OT system service.

</td></tr><tr><td>

Managed by

</td><td>

Name of the primary manager of the OT system service.

</td></tr><tr><td>

Business criticality

</td><td>

Measure of how critical, or important, the system service is. Examples: -   High or Most critical
-   Medium or somewhat critical
-   Low or Less critical
-   None or not critical


</td></tr><tr><td>

Support Group

</td><td>

Name of the primary support group for the OT system service.

</td></tr><tr><td>

Managed By Group

</td><td>

Name of the group that manages the OT system service.

</td></tr><tr><td>

Operational status

</td><td>

Status of the system service.

</td></tr></tbody>
</table>    6.  Select **Save**.

## What to do next

Now you can add OT devices to the system service. For more information, see [Add a device to an Operational Technology system service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/add-devices-to-ot-system-service.md).

**Parent Topic:**[Modeling an Operational Technology system service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/modeling-ot-system.md)