---
title: Agentic AI for the Operational Technology Manager
description: The Operational Technology \(OT\) Manager Foundation AI agent operates within agentic workflows to complete tasks autonomously.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-manager/now-assist-for-otm-use-cases.html
release: australia
product: Operational Technology Manager
classification: operational-technology-manager
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use, Operational Technology Manager, Operational Technology]
---

# Agentic AI for the Operational Technology Manager

The Operational Technology \(OT\) Manager Foundation AI agent operates within agentic workflows to complete tasks autonomously.

<table id="table_ofm_rf1_l2c"><thead><tr><th>

Agentic workflow name

</th><th>

Description

</th><th>

Available AI agents

</th></tr></thead><tbody><tr><td>

Import OT device spreadsheet into OT CMDB

</td><td>

With the Import OT device spreadsheet into OT CMDB agentic workflow, you can do the following:-   Import the device inventory spreadsheet and map data to the OT staging table
-   Validate OT staging table records, remediate invalid records, and import all validated records into the Configuration Management Database \(CMDB\)

</td><td>

OT Excel import task AI agent

</td></tr></tbody>
</table>**Important:** Some generative AI skills, AI agents, and agentic workflows are turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

## Supported Large Language Models

**Note:**

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-model-providers.md) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/manage-large-language-models.md). For more information, see [Large language models on the ServiceNow AI Platform®](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/exploring-large-language-models.md).

## Security implementation considerations

Enable security implementation to execute AI agents and agentic workflows through Access Control Lists \(ACLs\) and user identities. For more information, see [Implement access control in AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/aia-security-implementation.md).

## Considerations for running the autonomous AI agents

**Important:** By default, all agent workflow and AI agent records are read-only.

To run the AI agents autonomously, you must first [duplicate the agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-aia-usecase.md), and then proceed with the following steps:

-   Activate the agentic workflow.
-   Activate all agents within the agentic workflow.
-   Activate the trigger to invoke the agentic workflow automatically. The triggers for each agentic workflow must be unique. If you prefer to invoke it manually, activating the trigger isn't necessary.

## Standalone AI agents

There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/find-ai-agents.md).

## Role masking

Agentic workflows and their AI agents use [role masking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/implement-aias-security-new.md) to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select **Users with specific roles** for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/define-sec-controls-aw.md).

-   **[Import the OT device spreadsheet into OT CMDB agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/now-assist-otm-aiagents-import-ot-device-workflow.md)**  
The Import OT device spreadsheet into OT CMDB agentic workflow automates the upload, validation, and import of OT device data into the OT CMDB.

**Parent Topic:**[Using the Operational Technology Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/using-operational-technology-manager.md)