--- title: Implementing the CSDM framework for Operational Technology description: Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so that you can effectively manage your Operational Technology \(OT\) environment. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-manager/ot-use-case-product-view.html release: australia product: Operational Technology Manager classification: operational-technology-manager topic_type: concept last_updated: "2026-07-09" reading_time_minutes: 4 breadcrumb: [Configure, Operational Technology Manager, Operational Technology] --- # Implementing the CSDM framework for Operational Technology Following the CSDM framework ensures that you meet your primary goal of consistent accuracy in reporting and analytics so that you can effectively manage your Operational Technology \(OT\) environment. ## CSDM framework for OT You must complete the implementation for the CSDM framework in stages. For more information, see [Implementing the CSDM framework in stages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/csdm-implementation-stages.md). ## Operational Technology product view Operational Technology covers products that tackle aspects of managing OT devices and production processes at various stages of the life cycle. The goal of this product view is to help you to understand how Operational Technology key entities work with the core Common Service Data Model \(CSDM\) framework. - **Operational Technology Manager** Creates the foundational data and relationships that enable your enterprise to use the Operational Technology solution. For more information, see [Operational Technology Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/operational-technology-manager.md). - **Industrial Process Manager** Enables you to create the ISA-95 Equipment Model data foundation that is required for the Operational Technology solution. For more information, see [Industrial Process Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-process-manager/industrial-process-manager-overview.md). - **Operational Technology Discovery** Enables you to discover and map OT devices and assets in your operational technology environment. For more information, see [Operational Technology Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-discovery-landing.md). - **Operational Technology Vulnerability Response** Enables effective prioritization and remediation of OT device vulnerabilities at the site level. For more information, see [Operational Technology Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-vulnerability-response/oper-tech-vulnerability-response-landing-page.md). - **Operational Technology Incident Management** Enables engineers to quickly resolve OT device and production process issues. For more information, see [Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/operational-technology-incident-management-landing-page.md). - **Operational Technology Change Management** Enables your organization to implement changes to OT devices and production processes. For more information, see [Operational Technology Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-change-management/operational-technology-change-management-landing-page.md). - **Operational Technology Knowledge Management** Enables your organization to capture information about your OT system in knowledge articles that are related to OT incidents. For more information, see [Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/operational-technology-knowledge-management-landing-page.md). - **Operational Technology Request Management** Enables you to access the OT Service Catalog to request OT catalog items and fulfill them based on the defined flows. OT workers can then create and submit an OT request from a catalog item, which helps provide a consistent experience and facilitates cross-functional requests. For more information, see [Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/operational-technology-request-management-landing-page.md). - **Recommended Actions for Operational Technology Service Management \(OTSM\)** Allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including OT incidents. For more information, see [Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm.md). - **AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)** Accesses external sources related to an OT incident, and contextualizes how the document is relevant to the incident. For more information, see [AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/ai-enhanced-ra-otsm-landing.md). - **Employee Center for OT** Provides a central location where you can submit requests related to OT and industrial services. For more information, see [Employee Center for OT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/ot-employee-portal-landing.md). - **Industrial Workspace** Provides OT users with the tools they need to manage their OT data. For more information, see [Industrial Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-workspace/industrial-workspace-for-operational-technology.md). - **[Operational Technology and CSDM tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/ot-use-case.md)** Operational Technology manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Operational Technology. - **[Operational Technology Manager use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/ot-use-case-example.md)** The Operational Technology Manager use cases are described in this section. - **[Operational Technology and CSDM elements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/ot-use-case-reference.md)** Terms related to managing business applications with elements of CSDM. - **[Operational Technology FAQ](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/OT-use-case-trouble.md)** You might have questions while implementing the CSDM framework. **Parent Topic:**[Configuring the Operational Technology Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/configuring-operational-technology-manager.md)