---
title: Operational Technology
description: Use ServiceNow for Operational Technology \(OT\) to help your organization streamline operations, boost productivity, and maximize your Operational Technology up-time on the production floor through digital workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-overview.html
release: australia
topic_type: concept
last_updated: "2026-07-09"
reading_time_minutes: 6
---

# Operational Technology

Use ServiceNow® for Operational Technology \(OT\) to help your organization streamline operations, boost productivity, and maximize your Operational Technology up-time on the production floor through digital workflows.

## Operational Technology overview

Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.\[Omitted video\] Description: Operational Technology Management solution overview that explains Operational Technology and ServiceNow's solution

\[Omitted image "ot-benefits-landing.png"\] Alt text: Overview explanation of benefits in Operational Technology, Core Operations, and empowering factory workers.

## Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

\[Omitted image "equipment-model-dependency-view.png"\] Alt text: Equipment model dependency view.

By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.

**Note:** The Operational Technology Management solution isn't supported on Now Mobile®.

<table id="table_qlr_hjh_m5b"><tbody><tr><td>

Improve visibility\[Omitted image "Service\_Aware\_CMDB\_Icon\_Standard.png"\] Alt text: Improve visibility

</td><td>

Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.

</td></tr><tr><td>

Digital workflows\[Omitted image "Workflow\_Icon\_Standard.png"\] Alt text: Digital workflows

</td><td>

Connect your Operational Technology systems to production processes and digital workflows.

</td></tr><tr><td>

Vulnerability management\[Omitted image "Vulnerability\_Management\_Systems\_Icon\_Standard.png"\] Alt text: Vulnerability management

</td><td>

See everything in one place, so that you can assess, prioritize, and respond to events and threats.

</td></tr></tbody>
</table>## Equip your workforce

Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

See the [solution brief](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-connected-workforce.pdf) for details.

## Applications

-   [Operational Technology Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/operational-technology-manager.md)

    Creates the foundational data and relationships that enable your organization to use the ServiceNow® OT solution.

-   [Operational Technology Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-discovery-landing.md)

    Amplifies the visibility of devices in your OT environment.

-   [Industrial Process Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-process-manager/industrial-process-manager-overview.md)

    Creates the ISA-95 Equipment Model data foundation required for the ServiceNow® OT solution.

-   [Operational Technology Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-vulnerability-response/oper-tech-vulnerability-response-landing-page.md)

    Enables effective prioritization and remediation of OT device vulnerabilities at the site level.

-   [Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/operational-technology-incident-management-landing-page.md)

    Enables manufacturers to manage OT device incidents from open to closure.

-   [Operational Technology Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-change-management/operational-technology-change-management-landing-page.md)

    Enables your organization to implement changes to OT devices and production processes.

-   [Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/operational-technology-knowledge-management-landing-page.md)

    Helps you collect, organize, and share knowledge about your OT system, its devices, and the resolved incidents within your organization.

-   [Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/operational-technology-request-management-landing-page.md)

    Lets you request catalog items and fulfill them based on the defined flows.

-   [Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm.md)

    Allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace.

-   [AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/ai-enhanced-ra-otsm-landing.md)

    Accesses external sources related to an OT incident, and contextualizes how the document is relevant to the incident.

-   [Employee Center for OT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/ot-employee-portal-landing.md)

    Central location where you can submit requests related to OT and industrial services.

-   [Industrial Workspace for Operational Technology](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-workspace/industrial-workspace-for-operational-technology.md)

    User interface that provides you with the tools you need to manage your OT data.

-   Service Management: [IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md)
-   Security: [Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/vuln-landing-page.md)
-   Visibility: [IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md)

## Get started

-   Watch features demonstrated via [DemoNow](https://www.servicenow.com/lpdem/demonow.html).
-   For information on how to request and set up Operational Technology, see
    -   [Configuring the Operational Technology Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/configuring-operational-technology-manager.md)
    -   [Configuring the OT Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/configuring-na-otm.md)
    -   [Configuring the Industrial Process Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-process-manager/configuring-manufacturing-process-mgr.md)
    -   [Configuring Operational Technology Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-vulnerability-response/configuring-oper-tech-vulnerability-response.md)
    -   [Configuring Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/configuring-operational-technology-incident-mgt.md)
    -   [Configure ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/configuring-now-assist-otsm.md)
    -   [Configuring Operational Technology Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-change-management/configuring-operational-technology-change-request.md)
    -   [Configuring Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/configuring-operational-technology-knowledge-management.md)
    -   [Configuring Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/configuring-operational-technology-request-management.md)
    -   [Configuring Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/configuring-recommended-actions-otsm.md)
    -   [Configure AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/configure-ai-enhanced-ra-otsm.md)
    -   [Configuring the Employee Center for OT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/configuring-ot-employee-portal.md)
    -   [Configuring the Industrial Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/industrial-workspace/configuring-industrial-workspace.md)
-   For more information about how Operational Technology manages and uses Common Service Data Model tables, see [Operational Technology and CSDM tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-manager/ot-use-case.md).
-   For more information about the latest releases for Operational Technology, see [ServiceNow Store - Operational Technology release notes](https://www.servicenow.com/docs/r/store-release-notes/store-rn-manufacturing-highlights.html).