---
title: Create a fulfillment flow for an Operational Technology request
description: Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology \(OT\) request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-request-management/create-a-fulfillment-flow-ot-request.html
release: australia
product: Operational Technology Request Management
classification: operational-technology-request-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Operational Technology Request Management, Operational Technology]
---

# Create a fulfillment flow for an Operational Technology request

Create a fulfillment flow with catalog tasks in Workflow Studio for your catalog item as needed to fulfill an Operational Technology \(OT\) request.

## Before you begin

Role required: admin

## About this task

You can link a fulfillment flow to your catalog item. Fulfillment flows trigger catalog task creation and notifications when another user submits an OT request.

## Procedure

1.  Navigate to **All** > **Process Automation** > **Flow Designer**.

2.  Select the **Flows** button.

3.  In the **New** drop-down, select **Flow**.

4.  On the **Properties** form, fill out the fields.

    For more information about the **Properties** form, see [Create a flow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow.md).

5.  Select **Build Flow**.

6.  Add a trigger to your flow.

    For more information, see [Create a flow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow.md).

7.  Add actions, flows, subflows, or glow logic.

    For more information, see [Create a flow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow.md).

8.  Select **Save**.


## Result

Workflow Studio saves a draft of the flow, trigger, and actions for the fulfillment flow. You can now choose the fulfillment flow and apply it to a catalog item.

**Parent Topic:**[Configuring Operational Technology Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-request-management/configuring-operational-technology-request-management.md)