---
title: Exploring Recommended Actions for Operational Technology Service Management \(OTSM\)
description: Recommended Actions for Operational Technology Service Management \(OTSM\) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the including Operational Technology \(OT\) incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/exploring-recommended-actions-otsm.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for OTSM, Operational Technology]
---

# Exploring Recommended Actions for Operational Technology Service Management \(OTSM\)

Recommended Actions for Operational Technology Service Management \(OTSM\) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the including Operational Technology \(OT\) incidents.

## Recommended Actions for OTSM overview

Recommendations appear as actionable real-time recommendation in the side panel while updating or creating OT incident records in the Industrial Workspace. You can access recommendations in the Industrial Workspace by selecting the **Recommendations** icon \(\[Omitted image "recommendations-icon.png"\] Alt text: Recommended Actions icon\) in the side panel.

## Recommended Actions for OTSM workflow

The workflow for Recommended Actions for OTSM includes the Use Context. Use the OT incident context to find and use the recommendations in Industrial Workspace.

**Note:** For OT incidents, you can use guidance based recommendations in the **Recommendations** panel.

-   **[Recommended Actions for Operational Technology Service Management \(OTSM\) overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm-overview.md)**  
Recommended Actions for Operational Technology Service Management \(OTSM\) includes the following context components used to configure Recommended Actions for various records in the Industrial Workspace, including Operational Technology \(OT\) incidents.

**Parent Topic:**[Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm.md)