---
title: Recommended Actions for Operational Technology Service Management \(OTSM\) overview
description: Recommended Actions for Operational Technology Service Management \(OTSM\) includes the following context components used to configure Recommended Actions for various records in the Industrial Workspace, including Operational Technology \(OT\) incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm-overview.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Recommended Actions for OTSM, Operational Technology]
---

# Recommended Actions for Operational Technology Service Management \(OTSM\) overview

Recommended Actions for Operational Technology Service Management \(OTSM\) includes the following context components used to configure Recommended Actions for various records in the Industrial Workspace, including Operational Technology \(OT\) incidents.

## Contexts in Recommended Actions for OTSM

 A context enables you to see recommendations for a specific type of record when certain rules are met. These recommendations can help you by suggesting actions to take based on the record context.  For more information, see [Contexts in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-contexts.md).

The OTSM context ships the OT incident context described in the following table.

|Context|Description|
|-------|-----------|
|OT incident context|This shows all valid recommendations on OT incidents based on the active recommendations in the Industrial Workspace.|

**Note:** To create a context, see [Create a context in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-contexts-create.md).

## Search result mappings

The search result mappings appear in AI search results for OT incident records in the Industrial Workspace.

The OTSM context includes the following search result mappings based on context type:

**OT incident**: Knowledge \[kb\_knowledge\], OT Incident \[sn\_ot\_incident\]

## Search Application Configuration

The OTSM context includes the **\[AIS\] Recommended Actions for OTSM Search Config**. This application supports the AI search for various records in the Industrial Workspace, including OT incidents.

**Parent Topic:**[Exploring Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/exploring-recommended-actions-otsm.md)