---
title: Recommended Actions for Operational Technology Service Management \(OTSM\)
description: Recommended Actions for Operational Technology Service Management \(OTSM\) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology \(OT\) incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Technology]
---

# Recommended Actions for Operational Technology Service Management \(OTSM\)

Recommended Actions for Operational Technology Service Management \(OTSM\) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology \(OT\) incidents.

## Get started

<table id="table_e4f_b43_jdc" class="nav-card presentation"><tbody><tr><td>

[Explore](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/exploring-recommended-actions-otsm.md)

 \[Omitted image "bus-explore.svg"\] Alt text:

 Learn how Recommended Actions for OTSM can help you manage your OT system.

</td><td>

[Configure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/configuring-recommended-actions-otsm.md)

 \[Omitted image "bus-sdlc.svg"\] Alt text:

 Set up and configure Recommended Actions for OTSM to meet your specific needs.

</td><td>

[Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/using-recommended-actions-otsm.md)

 \[Omitted image "bus-management-console.svg"\] Alt text:

 Manage your OTSM records with Recommended Actions for OTSM.

</td></tr></tbody>
</table>## Helpful resources

Some ServiceNow resources that can provide you with helpful information are:

-   **\[Omitted image "dcx-icon-store.svg"\] ServiceNow Store**

    [https://store.servicenow.com/sn\_appstore\_store.do\#!/store/home](https://store.servicenow.com/sn_appstore_store.do#!/store/home)

-   **\[Omitted image "dcx-icon-support.svg"\] Support**