---
title: Activity Management reference
description: Reference topics provide additional information about the Activity Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/activity-management-reference.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sales automation, Reference, Sales Customer Relationship Management]
---

# Activity Management reference

Reference topics provide additional information about the Activity Management application.

-   **[Components installed with CRM Touchpoints](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-installed-crm-touchpoints.md)**  
Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.
-   **[Create new CRM touchpoint form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-crm-touchpoint-form.md)**  
Field descriptions for the Create New CRM Touchpoint form.
-   **[Create new meeting form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-meeting-touchpoints-form.md)**  
Field descriptions for editing or reviewing details on the Create New Meeting form for CRM Touchpoints.
-   **[Create new callback form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-call-touchpoint-form.md)**  
Field descriptions for the Create New Callback form for CRM Touchpoints.
-   **[Components installed with the CRM Outlook Add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-installed-crm-outlook-add-in.md)**  
User roles are installed with activation of the CRM Outlook Add-in plugin.
-   **[Lead form in the ServiceNow CRM for Outlook add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-fields-outlook.md)**  
Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
-   **[Account form in the ServiceNow CRM for Outlook add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/account-fields-outlook.md)**  
Field descriptions for viewing or editing an account record from the ServiceNow CRM for Outlook add-in.
-   **[Contact form in the ServiceNow CRM for Outlook add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/contact-fields-outlook.md)**  
Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.
-   **[Opportunity form in the ServiceNow CRM for Outlook add-in](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/opportunity-fields-outlook.md)**  
Field descriptions for viewing or editing an opportunity record from the ServiceNow CRM for Outlook add-in.
-   **[Staged Email table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/staged-email-fields-outlook.md)**  
Field descriptions for viewing email records linked to CRM entities in the Staged Email \[sys\_email\_staging\] table.

**Parent Topic:**[Sales automation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-lead-opportunity-mgt.md)