---
title: Components installed with the CRM Outlook Add-in
description: User roles are installed with activation of the CRM Outlook Add-in plugin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/components-installed-crm-outlook-add-in.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Activity Management reference, Sales automation, Reference, Sales Customer Relationship Management]
---

# Components installed with the CRM Outlook Add-in

User roles are installed with activation of the CRM Outlook Add-in plugin.

## Roles installed

<table id="table_qxy_wdb_23c"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

CRM Outlook Add-in admin

 \[sn\_crm\_outlook.crm\_outlook\_admin\]

</td><td>

Granular administrative permission for configuring and managing data related to the CRM Outlook Add-in.

</td><td>

-   ais\_admin
-   sn\_crm\_outlook.crm\_outlook\_user
-   sn\_nb\_action.next\_best\_action\_author
-   sn\_outlook\_addin.outlook\_addin\_setup

</td></tr><tr><td>

CRM Outlook Add-in user

 \[sn\_crm\_outlook.crm\_outlook\_user\]

</td><td>

Associates emails to existing or new CRM entities using the ServiceNow CRM for Outlook add-in.

</td><td>

-   workspace\_user
-   sn\_nb\_action.next\_best\_action\_user

</td></tr></tbody>
</table>**Parent Topic:**[Activity Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/activity-management-reference.md)