---
title: Configure Forecast Categories
description: Configure the forecast categories in CSM configurable workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configure-forecast-categories.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sales Forecasting, Sales automation apps, Configure, Sales Customer Relationship Management]
---

# Configure Forecast Categories

Configure the forecast categories in CSM configurable workspace.

## Before you begin

For current opportunities in the system, the default value of the field Forecast Category is Pipeline. Every sales agent working on that opportunity, updates this field once the sales process starts. When the agents update the category, the dashboard reflects more accurate analysis and sales forecast prediction. These categories classify the sales based on the level of certainty regarding their closure. By default, six forecast categories are available. For more info, refer Forecast terminologies topic.

Role required: admin

## Procedure

1.  Navigate to **All** > **Sales Forecast** > **Forecast Categories**.

2.  Select  **New**.

3.  On the form, fill in the fields:

    |Fields|Description|
    |------|-----------|
    |Name|Name of the forecast category that you want to create.|
    |Description|Short description of the category.|
    |Active|Select the **Active** check box to activate the forecast category.|
    |Order|Select the order number in the current category cycle.|
    |Type|From the list, select the type of category this new forecast category belongs to.|

4.  Select **Submit**.

    The new category is created.


## Result

If required, users can either delete or make a forecast category inactive. When a category becomes inactive, the forecast items in that category will be deleted automatically.

**Related topics**  


[Using Sales Forecasting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-sales-forecasting.md)

[Sales Forecasting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/sales-forecasting.md)