---
title: Configuring the order operations applications
description: Learn how to configure the order operations applications to help sales and support teams to monitor the sales processes, and manage post-sale support and returns respectively.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configuring-order-operations.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Sales Customer Relationship Management]
---

# Configuring the order operations applications

Learn how to configure the order operations applications to help sales and support teams to monitor the sales processes, and manage post-sale support and returns respectively.

Installing and configuring the following applications involve installing the applications from the ServiceNow Store store, assigning roles, and enabling app-specific features that support post-sales processes and operational efficiency. It covers configuring Order Operations Case Management for handling order-related issues, enabling Return Merchandise Authorization \(RMA\) workflows, and setting up Lead-to-Cash process management to monitor the order life cycle.

1.  [Order Operations Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-order-ops.md)

    Install and configure the Order Operations Case Management application customer service agents to create cases for multiple customer orders or for specific products in an order.

2.  [Configuring Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configuring-lead-cash-process-management.md)

    Install the Lead-to-Cash Process Management application, and set up business object groups and relationships so that sales process managers can create and monitor sales process records.

3.  [Activate the Return Merchandise Authorization plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/activate-return-merchandise-authorization-plugin.md)

    Activate the RMA Case Management plugin that enables your sales organization to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases.


**Related topics**  


[Order operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-operations-landing.md)

[Using order operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-order-operations.md)