---
title: Post-sales engagement
description: Learn how to configure the Customer Life Cycle Management Workflows application to manage post-sale workflows on sold products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/configuring-post-sales-engagement.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, Sales Customer Relationship Management]
---

# Post-sales engagement

Learn how to configure the Customer Life Cycle Management Workflows application to manage post-sale workflows on sold products.

Installing and configuring the [Customer Life Cycle Management Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/customer-life-cycle-management-workflows.md) application helps manage ongoing customer relationships and product life cycle activities after an order is completed or fulfilled.