---
title: Create cases for channel partners
description: Create customer service cases for channel partners to manage customer queries and offer resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/create-cases-for-channel-partners.html
release: australia
topic_type: task
last_updated: "2026-10-09"
reading_time_minutes: 1
breadcrumb: [Partner Workspace, Configure Partner Relationship Management, Configure, Sales Customer Relationship Management]
---

# Create cases for channel partners

Create customer service cases for channel partners to manage customer queries and offer resolution.

## Before you begin

Role required: sn\_prm.enterprise\_partner\_rel\_manager or sn\_prm.enterprise\_partner\_agent

## About this task

## Procedure

1.  Navigate to the **CSM/FSM Configurable Workspace** and select the list \[Omitted image "lists\_icon-proactive.png"\] Alt text: view.

2.  Select **Cases** from the Partner Relationship Management module.

3.  Select **New**.

4.  On the form, fill in the fields.

    To learn more about the fields on the case form, see [Case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/r_CustomerServiceCaseForm.md).

5.  Select **Save**.


**Parent Topic:**[Partner Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-workspace.md)

**Related topics**  


[Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/partner-relationship-management.md)

[Using Partner Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-partner-relationship-management.md)