---
title: Customer Engagement Sequences reference
description: Reference topics provide additional information about the Customer Engagement Sequences application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/customer-engagement-sequences-reference.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Sales automation, Reference, Sales Customer Relationship Management]
---

# Customer Engagement Sequences reference

Reference topics provide additional information about the Customer Engagement Sequences application.

-   **[Components installed with Customer Engagement Sequences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-installed-customer-engagement-sequences.md)**  
Several types of components are installed with activation of the Customer Engagement Sequences plugin, including tables and user roles.
-   **[My sequence task list view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/sequence-task-list-view.md)**  
Description of the details displayed on the My sequence task list view.
-   **[Automation form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/sequences-automation-form-fields.md)**  
The Automation form enables you to configure properties and pull data from referenced tables for an automated call attempt.

**Parent Topic:**[Sales automation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-lead-opportunity-mgt.md)