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Number
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Unique system-assigned number of the order line item with a prefix ORDL.
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Order
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Unique system-assigned number for the customer order. Both customer orders and service orders have an assigned ID with a prefix of ORD.
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Product specification
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Product specification that is associated with the order line item.
This field is displayed if the Order type is Product.
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Service specification
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Service specification that is associated with the order line item. This field is displayed if the Order type is Service.
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Product model
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Product offering purchased by the customer.
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Channel partner
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The name of the organization selling a product or service.
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State
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Indicator of the current processing state for this customer order line item. Unless indicated, the service order manager manually assigns the appropriate state to the service order line item, depending on where it resides in your processing and fulfillment cycle. To view a listing of the state selections, select the down arrow icon \[Omitted image "field-selection-list.png"\] Alt text:. **Note:** To view a comprehensive listing of the customer order line item states with detailed descriptions, see [Order line item form states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-state-values.md).
For service order line item states, see [Service order states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/service-order-mgt-state-values.md).
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Priority
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The priority of completing the order. The available options are:
- 1 - Critical
- 2- High
- 3 - Moderate
- 4 - Low
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PONR
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Option that indicates if this order line item is past the Point of No Return.
- If selected, it indicates that you can't revise the order line item or request a cancellation for it while the fulfillment process is in progress.
- You can't select **Revise Order** or **Cancel Order** to attempt to change the order line item or to request a cancellation for it.
- If any of the order line items are designated as PONR, the parent order is also designated as PONR. If the parent order is designated as PONR, the associated line items are also designated as PONR. If any of the line items on an order reaches PONR, you can't revise the other line items on the same order.
- If cleared, you can still revise the order line item or request a cancellation for it.
The value for this option is a system-assigned flag that you can't manually update.
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Order line action
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Type of action that is taking place in the order line item. The available options are:
- Add
- Change
- Disconnect
- Suspend
- Resume
- No change
For more information, see [Action types for customer and service orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-customer-order-types.md).
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Action reason
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Optional description briefly describing the reason for selecting a specific order line action.
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Account
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Name of the customer account.
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Primary contact
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Name of the primary contact person for the account.
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Order type
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Category that indicates the type of order line item.
- **Product**
Product order: Customer is ordering a product.
- **Service**
Service order: Request for the servicing of a product or installation of a service.
**Note:** Like a captured service order, customer orders have an ID with a prefix of **ORD\(nnn\)**. The **Order Category** field enables you to identify the type of order.
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Service location
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The location or site at which a product needs to be delivered, provisioned, or serviced.
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Parent line item
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Primary or top-level item in a hierarchical structure of related line items. It represents the main product or service being ordered, while associated child line items represent components, add-ons, or dependent services linked to that parent.
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Ordered quantity
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Line item order quantity.
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Version
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Current version of the customer order line item. Indicates the number of times that you revised the customer order line item during the fulfillment process. A new order line item without any revisions has a version of 1 \(one\) and automatically increments for each inflight revision.
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Revision operation
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Indicates the type of revision operation, if any, that is taking place in the current version of the customer order line item:
- **None**
No update or cancellation is taking place for the customer order line item. This setting is the default for new customer orders.
- **Update**
A Characteristic, Contact, or Price inflight revision has been submitted for the customer order line item.
- **Cancel**
The customer order line item is canceled or in the process of being canceled.
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Sales agreement line
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If you're using the Sales Agreement Management application and one or more sales agreement were created by an agent, this field shows the system-generated number for the corresponding sales agreement line.
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Existing contract
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Reference to a previously established customer contract when creating or modifying an order. Existing contracts helps maintain a connection between the current order and the original contract, enabling accurate tracking of changes, renewals, or upsells. It facilitates scenarios where pricing or quantity changes are made to existing contract lines. The system can split line items based on effective start dates and apply delta pricing logic accordingly.
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Contract Line type
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Indicates the action taken on the contract line, determined by the action type of order line. For instance, 'New' for add orders and 'Amend' for change orders. The available options are:- No change
- New
- Upsell
- Amend
- Cancel
- Renew
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Short Description
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Short description of the purchased product offering.
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