---
title: Product Order form fields
description: The Product Order form enables you to review and modify the domain product orders that are associated with a selected customer order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/fields-product-order-form.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Domain order forms, Order Management reference, Reference, Sales Customer Relationship Management]
---

# Product Order form fields

The Product Order form enables you to review and modify the domain product orders that are associated with a selected customer order.

<table id="table_product_order_form"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

Unique system-assigned product order number starting with a prefix PO.

</td></tr><tr><td>

Priority

</td><td>

The priority of the product order. The available options are:-   None
-   1 - Critical
-   2 - High
-   3 - Moderate
-   4 - Low
-   5 - Planning

</td></tr><tr><td>

Account

</td><td>

Name of the customer account.

</td></tr><tr><td>

Primary contact

</td><td>

Name of the primary contact person for the account.

</td></tr><tr><td>

Order line Item

</td><td>

Unique system-assigned order line item number associated with the domain product order.

</td></tr><tr><td>

Location

</td><td>

Customer's site or location where the product must be delivered.

</td></tr><tr><td>

State

</td><td>

Current state for the product order. To view a listing of selections, select the down arrow icon \[Omitted image "field-selection-list.png"\] Alt text::

-   **Draft**

Product, service, or resource that has assigned new or waiting-to-start tasks.

-   **Qualified**

All required prerequisite tasks that are complete. Processing for the product, service, resource order, or its associated tasks can start.

-   **On hold**

Stalled product, service, or resource orders due to issues or errors.

-   **Scheduled**

Product, service, or resource orders that are scheduled for processing.

-   **In Progress**

Product, service, or resource order processing that is still in progress.

-   **Closed Complete**

Product, service, or resource order processing that is complete. It is a system-assigned state.

**Note:** After your agents complete all fulfillment tasks for the entire product, service, or resource order, the state is automatically set to Closed Complete.

-   **Canceled**

Product, service, or resource order processing that was canceled.

-   **Cancellation in progress**

Indicates that a product, service, or resource order is being cancelled.


</td></tr><tr><td>

Action

</td><td>

Indicator of the order line item action type, such as Add, Disconnect, Suspend.

</td></tr><tr><td>

Product inventory

</td><td>

Associated Product inventory record.

</td></tr><tr><td>

Assignment group

</td><td>

Name of the group that the product order is assigned to for completion of any remaining work.

</td></tr><tr><td>

Assigned to

</td><td>

Name of the person that the remaining work is assigned to.

</td></tr><tr><td>

Parent

</td><td>

Parent product order, if any, to this product order.

</td></tr><tr><td>

Record version

</td><td>

Version of the product order record. If the product order is revised, the version number is incremented.

</td></tr><tr><td>

Short description

</td><td>

Optional brief description for the product order.

</td></tr><tr><td>

Description

</td><td>

Optional extended description for the product order.

</td></tr><tr><td>

Additional comments \(Customer visible\)

</td><td>

Free-form product order text that your customers can view.

</td></tr><tr><td>

Work notes \(Private\)

</td><td>

Free-form private work note text for the product order. This work note text is for internal purposes only, and the customer can't see it. Enter the work note text, and then select **Post Work notes**.

</td></tr><tr><td>

Activity

</td><td>

Activity stream section for viewing that all the processing activities and changes in field values have taken place for the product order. To expand, collapse, or filter by activity stream:

-   Select the activity stream filter icon \[Omitted image "activity-stream-filter.png"\] Alt text: to filter by post types, field changes, or flagged items.
-   Select the search icon \[Omitted image "field-search.png"\] Alt text: to search the required information in the activity stream.
-   Select the sort descending icon \[Omitted image "sort-descending-outline-24.svg"\] Alt text: to sort the activity from oldest to newest or select the sort ascending icon \[Omitted image "sort-ascending-fill-24.svg"\] Alt text: for the opposite action.

</td></tr><tr><td>

Attachments

</td><td>

File attachments for the product order. Select **Select file** to add the file as an attachment.

</td></tr></tbody>
</table>**Parent Topic:**[Domain order forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/field-descriptions-product-domain-orders.md)