---
title: Inbound request states
description: An inbound request transitions through a series of states as ServiceNow AI Platform processes the asynchronous order received via an API.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/inbound-queue-states.html
release: australia
topic_type: reference
last_updated: "2026-03-23"
reading_time_minutes: 1
breadcrumb: [Order Management reference, Reference, Sales Customer Relationship Management]
---

# Inbound request states

An inbound request transitions through a series of states as ServiceNow AI Platform processes the asynchronous order received via an API.

|Field|Description|
|-----|-----------|
|New|The inbound request has been received via API and is waiting to be picked up by the scheduled job.|
|In progress|The scheduled job has picked up the inbound request and is processing the order.|
|Completed|The order was created successfully.|
|Error|An error occurred while creating the order. The inbound request exits the processing cycle.|
|Pending|The inbound request is waiting for a condition to be met before processing can continue.|

**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)

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