---
title: Install Customer Engagement Sequences
description: You can install the Customer Engagement Sequences application \(com.sn\_crm\_sequence\) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/install-customer-engagement-sequences.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Customer Engagement Sequences, Sales automation apps, Configure, Sales Customer Relationship Management]
---

# Install Customer Engagement Sequences

You can install the Customer Engagement Sequences application \(com.sn\_crm\_sequence\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the [Customer Engagement Sequences](https://store.servicenow.com/store/app/9979524e1b47261061c4eb18624bcb83) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

## About this task

The following items are installed with Customer Engagement Sequences:

-   Roles
-   Tables

For more information, see [Components installed with Customer Engagement Sequences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-installed-customer-engagement-sequences.md).

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the Customer Engagement Sequences application \(com.sn\_crm\_sequence\) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

    A list of the versions available to you are displayed.

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5.  Select **Install**.


**Related topics**  


[Using Customer Engagement Sequences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-customer-engagement-sequences.md)

[Customer Engagement Sequences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-customer-engagement-sequences.md)