---
title: Jeopardy Management roles and personas
description: Learn more about how the roles and personas in Order Management may change by adopting Jeopardy Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/jeopardy-management-roles.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Order Management reference, Reference, Sales Customer Relationship Management]
---

# Jeopardy Management roles and personas

Learn more about how the roles and personas in Order Management may change by adopting Jeopardy Management.

## Roles in Jeopardy Management

The following table lists the roles and personas in Order Management when Jeopardy Management is enabled.

<table id="table_lpc_kj4_cyb"><thead><tr><th>

Persona

</th><th>

Responsibilities

</th><th>

Role

</th></tr></thead><tbody><tr><td>

System administrator

</td><td>

-   Configures fulfillment flows for Jeopardy Management.
-   Configures all jeopardy-related decision table rule sets that define jeopardy fulfillment policies.
-   Configures service level agreements \(SLA\) definitions for tasks.
-   Reviews and updates existing workflows and adds jeopardy actions when updates are required.
-   Reviews and updates jeopardy decision tables.

</td><td>

Admin

</td></tr><tr><td>

Order fulfillment manager

</td><td>

-   Reviews order jeopardy data for order impacts.
-   Assigns task jeopardy priorities to appropriate skilled agent for resolution.
-   Tracks and monitors timely fulfillment of customer order using jeopardy information.
-   Proactively mitigates jeopardy risks.
-   Escalates order jeopardy-related issues as needed.

</td><td>

sn\_ind\_tmt\_orm.order\_fulfilment\_manager

</td></tr><tr><td>

Order fulfillment agent

</td><td>

-   Tracks, monitors, and reviews order task progressions for jeopardy data and proactively acts on potential jeopardy-related issues.
-   Escalates jeopardy issues as appropriate to fulfillment managers.

</td><td>

sn\_ind\_tmt\_orm.order\_fulfilment\_agent

</td></tr><tr><td>

Service order manager

</td><td>

-   Reviews service order jeopardy data for potential service order impacts.
-   Assigns task jeopardy priorities to appropriate skilled agent for resolution.
-   Tracks and monitors timely fulfillment of customer orders by leveraging jeopardy information.
-   Proactively mitigates jeopardy risks.
-   Escalates jeopardy-related issues as needed.

</td><td>

sn\_ind\_tmt\_orm.service\_order\_manager

</td></tr><tr><td>

Service order agent

</td><td>

-   Tracks, monitors, and reviews order task progressions for jeopardy data.
-   Escalates order jeopardy impacts to the fulfillment manager.

</td><td>

sn\_ind\_tmt\_orm.service\_order\_agent

</td></tr></tbody>
</table>**Parent Topic:**[Order Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-reference.md)