---
title: Compose emails
description: Create an email to communicate the product information to your customer as per the business requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/lead-management-use-emails-tab.html
release: australia
topic_type: task
last_updated: "2026-06-09"
reading_time_minutes: 1
breadcrumb: [Lead Management, Sales automation apps, Use, Sales Customer Relationship Management]
---

# Compose emails

Create an email to communicate the product information to your customer as per the business requirements.

## Before you begin

Role required: sales\_agent

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Leads** > **All** and select a lead that you want to work with.

3.  Select the **Emails** tab.

    **Note:** The **Emails** tab displays both emails linked directly to the lead and emails linked to the lead's touchpoints.

4.  Select **Compose Email** to start a new email or select an existing email to view details.

5.  Fill in the details in the Email draft form.

    |Fields|Descriptions|
    |------|------------|
    |From|Email id of the sender.|
    |To|Email id of the receiver.|
    |Subject|Subject of your email.|
    |Email message|Body details of your email.|

    **Note:** You can create your own email templates and use the pre-filled email templates while creating a new email. To discard your email, select **Discard draft**. To attach any files with your email, select **Attach File**.

6.  Select **Send email** to send the email or close the email form to save it in the **Draft Emails** tab.


**Parent Topic:**[Using Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management-using.md)

**Related topics**  


[Configuring Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-lead-management.md)

[Lead Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/lead-management.md)