---
title: Communicate and share supporting documents for an invoice case from Business Portal
description: Stay engaged on your invoice dispute case by communicating with a billing specialist and uploading supporting documents, such as proof of delivery or receipts, directly from the Business Portal to help expedite resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/manage-invoice-cases-bp.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Invoice case self-service, Business Portal, Use, Sales Customer Relationship Management]
---

# Communicate and share supporting documents for an invoice case from Business Portal

Stay engaged on your invoice dispute case by communicating with a billing specialist and uploading supporting documents, such as proof of delivery or receipts, directly from the Business Portal to help expedite resolution.

## Before you begin

Role required: sn\_customerservice.customer

## About this task

After an invoice case is created either through the ServiceNow Otto Virtual Agent or manually via the playbook experience, you can use the invoice case record in the Business Portal to stay engaged throughout the resolution process. View case history or send messages to the billing specialist handling your case and respond to any requests they raise using the Activity tab. Upload supporting documents, such as proof of delivery, goods receipt notes, or any other evidence relevant to your dispute, using the Attachments tab.

You can use these tabs proactively without waiting to be contacted, for example, to share additional context or upload documents immediately after your case is created.

## Procedure

1.  Log in to the Business Portal.

2.  Select **Requests** > **View submitted requests** > **View cases & tasks**.

3.  Select **My invoice cases** from the Categories menu to view invoice cases.

4.  Select a case for which you want to provide information.

    For a description of the field values, see [Invoice case details on the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-case-header-list-view.md).

5.  View the case history and add comments from the **Activity** tab.

6.  Upload supporting documents using the **Attachments** tab.

    You can drag files or use the Add attachments icon \[Omitted image "attachments-icon.png"\] Alt text: to browse and upload files from your system.


**Parent Topic:**[Invoice and invoice case management using Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-case-self-service.md)

**Related topics**  


[Configuring the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-management-configure-business-portal.md)

[Customer self-service for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-self-service-business-portal.md)