---
title: Get product recommendations for opportunities using needs analysis
description: Choose a needs template from the product selection guide in the product catalog to get product recommendations for sales opportunities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/opp-mgmt-use-needs-analysis.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Opportunity Management, Sales automation apps, Use, Sales Customer Relationship Management]
---

# Get product recommendations for opportunities using needs analysis

Choose a needs template from the product selection guide in the product catalog to get product recommendations for sales opportunities.

## Before you begin

Role required: sales\_agent

## About this task

A needs template is a questionnaire that you complete to get product recommendations based on input or requirements that you receive from a customer. The product selection guide lists the needs templates available for a particular catalog.

## Procedure

1.  In the CRM Workspace, select the List view.

2.  Navigate to **Opportunity** > **All** and select the opportunity that you want to work on.

    The product catalog displays in the Catalog tab of the opportunity.

3.  In the Catalog tab, select **Product selection guide** in the catalog hierarchy.

    The needs template cards for the guide are displayed.

4.  In the needs template card that best matches what your customer wants, select **Capture Needs**.

    The questionnaire for the selected template opens.

5.  Answer the series of questions.

6.  After replying to the last question, review or select the recommendations:

    -   To review your responses, select the **Edit** \[Omitted image "workspace-icon-edit.png"\] Alt text: icon. You can change your responses if needed.
    -   To view product recommendations, choose **Select Recommendations**. The Catalog tab displays the recommended products.
7.  Choose a recommendation by selecting **Add** in the card for the product that best matches your customer needs.

    The selected product is added to the opportunity. The Needs tab displays the needs template that you selected. You can review the needs template and if needed, change your answers, which might result in different product recommendations.


**Related topics**  


[Configuring Opportunity Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-opportunity-mgmt.md)

[Opportunity Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/opportunity-management.md)