---
title: Compose emails
description: Create an email to communicate to your customer the product information that meets their business requirements or the product demo as required by your customer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/opportunity-management-emails-tab.html
release: australia
topic_type: task
last_updated: "2026-06-09"
reading_time_minutes: 1
breadcrumb: [Opportunity Management, Sales automation apps, Use, Sales Customer Relationship Management]
---

# Compose emails

Create an email to communicate to your customer the product information that meets their business requirements or the product demo as required by your customer.

## Before you begin

Role required: sales\_agent

## Procedure

1.  Navigate to **List** view \[Omitted image "list-outline-24.svg"\] Alt text:and select **Opportunity - All**.

2.  From the **Opportunity List** window, select the opportunity you want to work with and select the **Emails** tab.

    **Note:** The **Meetings** tab displays both meetings linked directly to the opportunity and meetings linked to the opportunity's touchpoints.

3.  Select **Compose Email** button from the top right corner to start a new email or select an existing email to make changes.

4.  Fill in the fields in the Email Draft form.

    |Fields|Descriptions|
    |------|------------|
    |From|Email id of the sender.|
    |To|Email id of the receiver.|
    |Subject|Subject of your email.|
    |Email message|Body details of your email.|

    **Note:** You can create your own email templates and use the pre-filled email templates while creating a new email. To attach any files with your email, select **Attach File**.

5.  Select **Send email** to send the email or close the email form to save it in the **Draft Emails** tab.


**Related topics**  


[Configuring Opportunity Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configure-opportunity-mgmt.md)

[Opportunity Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/opportunity-management.md)