---
title: Create orders from the Business Portal
description: Browse products in a product catalog and create orders in Order Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-mgt-create-an-order-using-customer-portal.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Self-service order management, Business Portal, Use, Sales Customer Relationship Management]
---

# Create orders from the Business Portal

Browse products in a product catalog and create orders in Order Management.

## Before you begin

Role required: sn\_customerservice.customer

## About this task

The following illustration describes the process to create orders from the Business Portal:

\[Omitted image "som-self-service-order-checkout.svg"\] Alt text: Infographic showing how customers can create orders from the Business Portal.

## Procedure

1.  Log in to the Business Portal.

2.  Browse the product catalog, select products, and add them to the cart.

    1.  Select **Product Catalog**.

        If you are a contact of an account with an active sales agreement, only the products listed in the sales agreement are displayed.

    2.  Browse the products in the catalog.

    3.  If a product you want to order has specific configurations, select **Customize** and select the product options.

    4.  Enter the quantity of the item you want to order in the **Quantity** field.

    5.  Select **Add** to add products to the cart.

3.  Review the cart contents.

    1.  Select the Cart icon \[Omitted image "icon-shopping-cart-1.png"\] Alt text:.

        The information listed in the following table is displayed.

        |Field|Description|
        |-----|-----------|
        |Number|Unique cart ID.|
        |State|State of the cart.|
        |Created|Cart creation timestamp.|
        |Qty|Product quantity.|
        |Unit list price|Price of a single item.|
        |Cumulative monthly price|Total cost of a product and its child items, if any, over a month.|
        |Cumulative one time price|One-time price of the product and its child items, if any.|

    2.  If you need to modify the quantity or customization for a product in the cart, select the Edit icon \[Omitted image "pencil-outline-24.svg"\] Alt text: and modify the details.

    3.  If you want to delete an item, select the Delete icon \[Omitted image "Form\_DeleteIcon.png"\] Alt text:.

4.  Add instructions for your order in the **Instructions** field.

5.  Save a copy of your cart in PDF format by selecting **Download**.

    The default filename contains the cart ID. The PDF content and format is based on the Sales Cart Demo Template document template.

6.  Check out.

    1.  Select **Proceed to Checkout**.

    2.  On the Terms and conditions page, select the confirmation checkbox after reading the terms and conditions of the seller and select **Continue**.

        The terms and conditions are fetched from the Sales Cart Terms and Conditions Default document template.

    3.  On the Shipping details page, review the shipping and billing addresses and modify them if necessary by selecting the Edit icon \[Omitted image "pencil-outline-24.svg"\] Alt text:.

        **Note:** The address that you specify while checking out is only used for that order. It doesn't change your stored address in the seller's system.

    4.  Select **Continue**.

    5.  Verify the details on the Review page and select **Submit**.


## Result

The order is created and you're redirected to the Order details page. You can view your account details, order amount, order lines, and so on.

**Parent Topic:**[Self-service order management using Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/self-service-order-management.md)

**Related topics**  


[View an order on the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-view-order-using-customer-portal.md)

[Modify terms and conditions for the sales cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/modify-terms-conditions-sales-cart.md)