---
title: Order operations
description: Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/order-operations-landing.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Sales Customer Relationship Management]
---

# Order operations

Explore tools that help manage exceptions, returns, and process visibility across the order life cycle.

## Get started

Select a link from the following table to explore tools that support exception handling, returns, process visibility, and sales operations across the lead-to-cash life cycle.

|Application|Description|
|-----------|-----------|
|[Order Operations Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-order-ops.md)|Capture and manage order exceptions.|
|[Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-case-lines.md)|Track and manage multiple related issues in a single case.|
|[Case Management for Invoice Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-invoice-operations.md)|Capture and manage invoice exceptions.|
|[Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-lead-cash-process-management.md)|Create dashboards using consolidated sales data across ERP and ServiceNow systems to gain visibility into the full sales process.|
|[Return Merchandise Authorization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization.md)|Manage return, replacement, or refund cases for installed products.|

## What to explore next

Configure the order operations applications, so your agents and customers can use them in their sales workflows. For more information, see [Configuring the order operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configuring-order-operations.md).