---
title: Resume an invoice case in Business Portal
description: Pick up an invoice case where you left off by resuming draft invoice cases from Business Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/resume-invoice-case-creation.html
release: australia
topic_type: task
last_updated: "2026-04-10"
reading_time_minutes: 1
breadcrumb: [Invoice case self-service, Business Portal, Use, Sales Customer Relationship Management]
---

# Resume an invoice case in Business Portal

Pick up an invoice case where you left off by resuming draft invoice cases from Business Portal.

## Before you begin

Role required: sn\_customerservice.customer

## Procedure

1.  Log in to the Business Portal.

2.  Select **Requests** > **View submitted requests** > **View cases & tasks**.

3.  From the Categories list, select **My Invoice Cases**.

4.  Select the invoice case to resume.

    **Note:** Invoice cases must be in the Draft state to edit and submit.

5.  Select the **Process** tab.

6.  Submit your invoice case using the invoice creation playbook.

    -   [Dispute a specific line item on an invoice against your account using the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-invoice-case-single.md)
    -   [Dispute multiple invoices against your account using the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-invoice-case-multiple.md)

## Result

The invoice case is created and its state changes to **New**.

## What to do next

Track the status of your invoice case. For more information, see [View invoice case details in the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-invoice-cases-business-portal.md).

Follow up on your invoice case. For more information, see [Communicate and share supporting documents for an invoice case from Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/manage-invoice-cases-bp.md).

**Parent Topic:**[Invoice and invoice case management using Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-case-self-service.md)

**Related topics**  


[Configuring the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-management-configure-business-portal.md)

[Customer self-service for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-self-service-business-portal.md)