---
title: Return Merchandise Authorization Case Management
description: Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization \(RMA\) Case Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/return-merchandise-authorization-case-management-reference.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Order operations, Reference, Sales Customer Relationship Management]
---

# Return Merchandise Authorization Case Management

Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization \(RMA\) Case Management.

-   **[Return Merchandise Authorization case table fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/rma-case-table-fields.md)**  
Information about Return Merchandise Authorization \(RMA\) case table fields.
-   **[Return Merchandise Authorization case line table fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-line-table-fields.md)**  
Information about Return Merchandise Authorization \(RMA\) case line table fields.
-   **[Return Merchandise Authorization roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-roles.md)**  
Information about Return Merchandise Authorization \(RMA\) roles.
-   **[RMA case line form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/rma-case-line-form.md)**  
Fields on the Return Merchandise Authorization \(RMA\) case line form.

**Parent Topic:**[Order operations reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/reference-order-operations.md)