---
title: Update a fallout record
description: Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/review-update-selected-order-fallout-records.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing order fallout, Order Management, Use, Sales Customer Relationship Management]
---

# Update a fallout record

Review the detailed information for a selected fallout record to verify that the information is correct and complete. You can change the fallout type, state, or priority. You can even assign it to a specific person to follow up on.

## Before you begin

Role required: sn\_fallout\_mgmt.fallout\_manager, sn\_fallout\_mgmt.fallout\_agent

## About this task

If you have a fallout agent role, you can change the state of the fallout records, create work notes in them, or assign them to other users.

## Procedure

1.  Navigate to  **Workspaces** > **CSM/FSM Configurable Workspace** .

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Fallouts** > **All**.

    To view only those fallout records that are assigned to you, select **My Fallouts**.

4.  Select the fallout record you want to update.

5.  On the Fallout form, update the required fields.

    For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fields-create-fallout-form.md).

6.  Select **Save**.


**Parent Topic:**[Managing order fallout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fallout-management-overview.md)

**Related topics**  


[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)