---
title: Request for quote \(RFQ\) states
description: An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/rfq-states.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Business Portal reference, Reference, Sales Customer Relationship Management]
---

# Request for quote \(RFQ\) states

An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CRM Workspace.

|State \(Business Portal\)|Status \(Workspace\)|Description|
|-------------------------|--------------------|-----------|
|Submitted|New|Customer has submitted an RFQ through the Business Portal.|
|Submitted|In review|Agent has provided values for the **Assignment group** and **Assigned to** fields for the RFQ in the CRM Workspace.|
|Completed|Completed|Agent has converted the RFQ to a quote in the CRM Workspace and has changed the status of the RFQ record to Pending Customer Acceptance.|
|Canceled|Canceled|Agent has manually changed the status of the RFQ to Canceled.|

**Parent Topic:**[Business Portal reference for Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-business-portal-reference.md)