---
title: RMA case line form
description: Fields on the Return Merchandise Authorization \(RMA\) case line form.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/rma-case-line-form.html
release: australia
topic_type: reference
last_updated: "2026-07-01"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization Case Management, Order operations, Reference, Sales Customer Relationship Management]
---

# RMA case line form

Fields on the Return Merchandise Authorization \(RMA\) case line form.

|Field|Description|
|-----|-----------|
|Number|Number associated to the case.|
|Account|Account associated to the case.|
|Contact|Contact associated to the case.|
|Channel|Channel associated to the case.|
|Request source|Source through which a case can be initiated, whether install base item or sold product.|
|Short description|Description of the case.|
|State|State of the case, whether closed, new, or draft.|
|Priority|Level of importance assigned to the case.|
|Assignment group|Assignment group associated to the case.|
|Assigned to|Agent to whom the case is assigned.|
|Needs attention|Check box to signify whether case needs immediate attention.|

**Parent Topic:**[Return Merchandise Authorization Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/return-merchandise-authorization-case-management-reference.md)