---
title: Review a fallout record
description: Review a fallout record to make sure that the detailed information is correct and complete.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/select-order-fallout-records-review.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing order fallout, Order Management, Use, Sales Customer Relationship Management]
---

# Review a fallout record

Review a fallout record to make sure that the detailed information is correct and complete.

## Before you begin

Role required: sn\_fallout\_mgmt.fallout\_manager, sn\_fallout\_mgmt.fallout\_agent

## About this task

You select fallout records to review in CRM Workspace. You can also review and track all fallout records for a specific order by using the **Fallouts \(n\)** icon where n is the number of fallouts. This icon appears when you view the related fallout record.

## Procedure

1.  Navigate to  **Workspaces** > **CSM/FSM Configurable Workspace** .

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Fallouts** > **All**.

    To view only those fallout records that are assigned to you, select **My Fallouts**.

4.  Select the fallout record you want to view.

    For information about field descriptions, see the Fallout workspace fields section in [Fallout form fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fields-create-fallout-form.md).

5.  To view the associated order line item, select **Open Context Record**.


## What to do next

[Update a fallout record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/review-update-selected-order-fallout-records.md)

**Parent Topic:**[Managing order fallout](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/fallout-management-overview.md)

**Related topics**  


[Configuring Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-configuring.md)

[Order management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-order-management.md)