---
title: Business Portal reference for Sales Customer Relationship Management
description: Reference topics provide additional information about the components such as roles and tables that are installed with various Business Portal plugins.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-business-portal-reference.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Reference, Sales Customer Relationship Management]
---

# Business Portal reference for Sales Customer Relationship Management

Reference topics provide additional information about the components such as roles and tables that are installed with various Business Portal plugins.

-   **[Components installed with Sales Cart](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-installed-with-sales-cart-plugin.md)**  
Several types of components are installed with activation of Sales Cart including tables, user roles, and scheduled jobs.
-   **[Components installed with Customer Request for Quote](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/components-install-with-customer-request-for-quote.md)**  
Several types of components are installed with activation of the Customer Request for Quote \(RFQ\) plugin, including tables, user roles, and plugins.
-   **[Request for quote \(RFQ\) states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/rfq-states.md)**  
An RFQ can move through different states during its life cycle after being submitted by the customer based on agent activity in the CRM Workspace.
-   **[Invoice states on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-states.md)**  
Invoices move through different states during its life cycle after an accounts payable specialist processes the invoice.
-   **[Invoice case states on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-case-states.md)**  
An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.
-   **[Invoice case details on the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-case-header-list-view.md)**  
Field descriptions for invoice case headers and invoice case line list views on the Business Portal.
-   **[Add invoices to case list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/add-invoices-to-case-list.md)**  
Add invoices to case form on the Business Portal enables you to a.
-   **[Invoice line item details on Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/invoice-line-item-business-portal.md)**  
Invoice line list view details on the Business Portal.

**Parent Topic:**[Sales Customer Relationship Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-reference.md)