---
title: Create a product offering catalog
description: Create a product catalog that lists the product offerings available to your customers. Catalogs are top-level entities in the catalog hierarchy. Catalogs have categories and categories can have sub-categories or product offers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-create-product-catalog.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring product offerings and catalogs, Lead-to-cash foundation apps, Configure, Sales Customer Relationship Management]
---

# Create a product offering catalog

Create a product catalog that lists the product offerings available to your customers. Catalogs are top-level entities in the catalog hierarchy. Catalogs have categories and categories can have sub-categories or product offers.

## Before you begin

Role required: sn\_prd\_pm.product\_catalog\_manager

## Procedure

1.  In the CRM Workspace, select the **List** \[Omitted image "list-outline-24.svg"\] Alt text: view.

2.  Navigate to **Offerings** > **Product Offering Catalogs**.

3.  Select **New**.

    In the form, fill in the fields.

<table id="table_ltt_nkn_11c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Number

</td><td>

System-generated number that identifies the product catalog.

</td></tr><tr><td>

Name

</td><td>

Name of the catalog.

</td></tr><tr><td>

Thumbnail image

</td><td>

Thumbnail image of your catalog. Select **Attach Image** to upload your image.

</td></tr><tr><td>

Image

</td><td>

Image of your catalog. Select **Attach image** to upl0ad your image.

</td></tr><tr><td>

Default

</td><td>

Option that indicates this catalog is the default catalog displayed to your agents. Agents can switch from one default catalog to another.

</td></tr><tr><td>

Description

</td><td>

A brief description of your product catalog, for example, .

</td></tr><tr><td>

State

</td><td>

State of the catalog. The supported life cycle states are Draft, Published, Retired, and Archived.

</td></tr><tr><td>

Start date

</td><td>

Date and time that the catalog is available for Sales Customer Relationship Management applications. Select the Calendar icon to choose the start date and time, then select **OK**.

</td></tr><tr><td>

End date

</td><td>

Date and time that the catalog is no longer available for use in Sales Customer Relationship Management. Select the Calendar icon to choose the end date and time, then select **OK**.

</td></tr><tr><td>

Code

</td><td>

System-generated product code for the catalog. The system automatically generates a code based on the catalog **Name** entered, but you can change the value to any desired alphanumeric string.

</td></tr></tbody>
</table>4.  Select **Save**.

    The product offering catalog is in the Draft state.

5.  Select **Publish**.

    The catalog state changes to Published. The Categories tab opens for creating a product offering category.


## What to do next

Create product offering categories.

**Related topics**  


[Using product catalogs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-product-catalog.md)

[Product Catalog Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/product-catalog-managment.md)