---
title: Create an order in Order Management
description: Create a product or service order for an account or consumer in Order Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/som-create-product-order.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Creating orders, Order Management, Use, Sales Customer Relationship Management]
---

# Create an order in Order Management

Create a product or service order for an account or consumer in Order Management.

## Before you begin

Role required: sn\_ind\_tmt\_orm.order\_agent, sn\_ind\_tmt\_orm.service\_order\_agent, or sn\_ind\_tmt\_orm.service\_order\_manager

## Procedure

1.  Navigate to  **Workspaces** > **CSM/FSM Configurable Workspace** .

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Customer Orders** > **All**.

4.  Select **New**.

5.  On the form, fill in the fields.

<table id="table_x1q_jcv_4gc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Account

</td><td>

The customer account for which you want to create an order.

</td></tr><tr><td>

Consumer

</td><td>

The consumer for which you want to create an order.

</td></tr><tr><td>

Order Type

</td><td>

The type or order you want to create. The available options are:-   Product
-   Service


</td></tr><tr><td>

Contact

</td><td>

The name of the contact for the order.

</td></tr><tr><td>

Deal type

</td><td>

Indicates the type of deal associated with the order:-   Direct: The seller engages directly with the customer, with no intermediary partner involved.
-   Indirect: The seller engages the customer through an intermediary, such as a reseller, service provider, or distributor.


</td></tr><tr><td>

Order action

</td><td>

This option should be set to **Add** to create a new order.

</td></tr><tr><td>

Route to market

</td><td>

Identifies the exact sales channel used to execute the deal:-   Direct
-   Reseller
-   Distributor


</td></tr><tr><td>

Channel partner

</td><td>

\(Optional\) The name of the organization selling a product or service.

</td></tr></tbody>
</table>    **Note:** The fields displayed on the form change depending on whether you select account or consumer.

6.  Select **Create**.


## Result

The order is started and the product catalog opens.

## What to do next

Browse the product catalog and add products and services to the order. For more information, see [Add products or services to an order in Order Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-add-products-services-to-orders.md).

**Related topics**  


[Order types in Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-order-types.md)

[Action types for customer and service orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/order-mgt-customer-order-types.md)