---
title: Using Partner Relationship Management
description: Install the Partner Relationship Management plugin \(com.snc.partner\_relationship\_management\) to enable admins and channel partners to use the self-service Partner portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/using-partner-relationship-management.html
release: australia
topic_type: concept
last_updated: "2026-10-09"
reading_time_minutes: 3
breadcrumb: [Use, Sales Customer Relationship Management]
---

# Using Partner Relationship Management

Install the Partner Relationship Management plugin \(com.snc.partner\_relationship\_management\) to enable admins and channel partners to use the self-service Partner portal.

As an Enterprise Partner Relationship manager or a channel partner you can use the Partner Portal to do any of the following tasks.

-   Get a 360° view of the Partner portal.
-   Add and manage staff members.
-   Submit an inquiry to connect with the enterprise.
-   Create quotes directly from the Partner portal.
-   Access knowledge base articles and engage with the community.

## Partner Portal

\[Omitted image "partner-portal-ui.png"\] Alt text: Interface of the partner portal

From the Partner Portal, you can use and access the following features.

<table id="table_s1t_hjx_1fc"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Create

</td><td>

Allows channel partners to create deal registrations, cases, or quotes.To learn more about creating deal registrations, see [Register a deal on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/register-a-deal-partner-portal.md).

To learn more about creating quotes, see [Create a Quote via Self-Service for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-a-self-service-quote.md).

</td></tr><tr><td>

Sales

</td><td>

Overview of deal registrations, opportunities, and quotes.View deal registrations in the **Draft**, **Submitted**, and **Approved** states.

View Self-service quotes

View a list of all active opportunities and their detailed analytics.

</td></tr><tr><td>

Services

</td><td>

Provides access to all cases and quick links to open cases that require action.

</td></tr><tr><td>

Catalog

</td><td>

List of all services that can be performed by a channel partner.

</td></tr><tr><td>

Partner Center

</td><td>

List of all the channel partners.

</td></tr><tr><td>

Knowledge

</td><td>

Select **Knowledge** on the header to view the kb\_home page.You can search the knowledge base or view a list of top-rated or most viewed knowledge base articles.

</td></tr><tr><td>

General Inquiry

</td><td>

Raise concerns or queries with the enterprise.To learn more about general inquiry, see [Raise an inquiry on Partner Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/raise-an-inquiry-on-partner-portal.md).

</td></tr><tr><td>

Browse catalog

</td><td>

List of all catalog forms.

</td></tr><tr><td>

Cases

</td><td>

Provides access to all cases and quick links to open cases that require action.

</td></tr><tr><td>

My Lists

</td><td>

Lists of deal registrations, opportunities, quotes, orders, and cases associated to the channel partner.Select **Opportunity** to view detailed information about the line items and activity associated with an oportunity.

</td></tr><tr><td>

Quick Links

</td><td>

Links to knowledge articles and other information.

</td></tr><tr><td>

Tours

</td><td>

View a tour for additional guidance on how the Partner Portal works.Your administrator determines whether tours appear on pages.

</td></tr><tr><td>

Profile menu

</td><td>

Select your profile picture to view your profile or log out of the Partner portal.

</td></tr><tr><td>

Search

</td><td>

Search for support articles and other requests.Enter a search word or term and select **Search** to view the results.

</td></tr></tbody>
</table>-   **[Raise an inquiry on Partner Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/raise-an-inquiry-on-partner-portal.md)**  
Raise a query or concern with the enterprise on the Partner Portal.
-   **[Register a member on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/register-a-member-on-partner-portal.md)**  
Register a new partner member or transfer existing staff within a partner organization.
-   **[Register a deal on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/register-a-deal-partner-portal.md)**  
Register a deal on the Partner portal to update its state and trigger the end-to-end life cycle of the deal.
-   **[Register a deal using agentic AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/register-deal-using-agentic-ai.md)**  
The **Deal Registration Agent** assists users in submitting deal registrations and perform specific actions, such as updating fields, managing products, and retrieving deal details.
-   **[Create a Quote via Self-Service for Channel Partners](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/create-a-self-service-quote.md)**  
Use the Quote Self-Service plugin \(com.sn\_quote\_self\_service\) to create and submit a configured quote directly from the Partner portal.
-   **[View opportunity analytics on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-opportunity-analytics-on-partner-portal.md)**  
View detailed analytics related to the opportunities accessible to you on the Partner portal.
-   **[View quote analytics on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/view-quote-analytics-on-partner-portal.md)**  
View detailed analytics related to all the quotes associated to a channel partner on the Partner portal.

**Parent Topic:**[Using Sales Customer Relationship Management applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/som-using.md)

**Related topics**  


[Raise an inquiry on Partner Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/raise-an-inquiry-on-partner-portal.md)

[Register a member on Partner portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/register-a-member-on-partner-portal.md)