---
title: View and send emails in Lead-to-Cash Process Management
description: View consolidated emails for all hard-linked entities monitored in a sales process record and compose emails from the sales process dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/order-management/view-send-emails-sales-process.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Lead-to-Cash Process Management, Order operations apps, Use, Sales Customer Relationship Management]
---

# View and send emails in Lead-to-Cash Process Management

View consolidated emails for all hard-linked entities monitored in a sales process record and compose emails from the sales process dashboard.

## Before you begin

You can compose and send emails related to a sales process record by default. To compose emails for child entities such as an opportunity or quote, you must be granted access to those entities. For more information, see [Setting conditions for enabling email access in Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/enabling-email-l2c-process-management.md).

Role required: sales process manager \[sn\_l2c\_cockpit.sales\_process\_manager\]

## Procedure

1.  Navigate to **Workspaces** > **CSM/FSM Configurable Workspace**.

2.  Select the List icon \[Omitted image "list-outline-24.svg"\] Alt text:.

3.  Navigate to **Lead to Cash Process Management** > **Sales Process Records**.

4.  Select the sales process record.

5.  View emails from all hard-linked entities tied to the sales process record by selecting the **Emails** tab.

6.  Compose and send the email.

    1.  Select **Compose Email**.

    2.  Enter the list of recipients.

    3.  Draft your email.

    4.  Select **Send email**.


**Parent Topic:**[Using Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/using-lead-cash-process-management.md)

**Related topics**  


[Configuring Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/configuring-lead-cash-process-management.md)

[Lead-to-Cash Process Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/order-management/explore-lead-cash-process-management.md)