---
title: Reduce incidents and keep services flowing with AI based automation blueprint
description: Select this adoption blueprint to leverage AI-based automation to keep the business running by reducing and prioritizing incidents and issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/admin-center/ac-ab4.html
release: australia
product: Admin Center
classification: admin-center
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Select your adoption blueprint, Adoption blueprints, Discovering adoption blueprints, Admin Center, Get started, Administer the ServiceNow AI Platform]
---

# Reduce incidents and keep services flowing with AI based automation blueprint

Select this adoption blueprint to leverage AI-based automation to keep the business running by reducing and prioritizing incidents and issues.

**Note:** The applications recommended within a blueprint may include, but aren’t limited to, the following applications. Factors like entitlements and other instance dependencies can cause the number of recommended applications to vary.

<table id="table_tnk_41j_xwb"><thead><tr><th class="filter">

Track

</th><th>

Recommended applications

</th><th>

Description

</th><th>

Roles installed

</th><th>

Additional resources

</th></tr></thead><tbody><tr><td>

Build a foundation

</td><td>

[Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_EM.md)

</td><td>

Use the Event Management application as a single management console to identify health issues across the datacenter.

</td><td>

[Roles installed with Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_InstalledWithEventManagement.md)

</td><td>

[Event Management overview \(video\)](https://www.youtube.com/watch?v=QwBYq-6x2cE)

</td></tr><tr><td>

Optimize the functionality

</td><td>

[Health Log Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/hla-landing-page.md)

</td><td>

Health Log Analytics helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage-related logs and analyze the raw data.

</td><td>

[Roles installed with Health Log Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/hla-components.md#section_okx_gk3_2nb)

</td><td>

-   [Health Log Analytics \(KB1064762\)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1064762)
-   [ITOM Talks Session \#3 - Health Log Analytics \(video\)](https://youtu.be/FX2krdiYOMo)

</td></tr><tr><td>

Add advanced features

</td><td>

[Managing major incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/major-incident-management.md)

</td><td>

Define an incident as a major incident to demand a response beyond the routine incident management process.

</td><td>

[Roles installed with Major Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/installed-with-mim.md)

</td><td>

[Major Incident Management overview \(video\)](https://www.youtube.com/watch?v=YkZF1LpZuZ0&t=1s)

</td></tr><tr><td>

Optimize the functionality

</td><td>

[Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_ServiceMappingOverview.md)

</td><td>

Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.

</td><td>

[Roles installed with Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/components-installed-with-service-mapping.md#section_wly_yyh_wdb)

</td><td>

-   [What is service mapping?](https://www.servicenow.com/products/it-operations-management/what-is-service-mapping.html)
-   [Service Mapping Overview \(video\)](https://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6309486991112)

</td></tr><tr><td>

Build a foundation

</td><td>

[Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/sow-landing-page.md)

</td><td>

Use the Service Operations Workspace interface to unify and configure your agent experience for multiple IT Service Management and IT Operations Management workflows.

</td><td>

[Roles installed with Service Operations Workspace for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/components-installed-with-sow-itom.md)

</td><td>

-   [Service Operations Workspace limitations and support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/explore-sow.md)
-   [Service Operations Workspace overview](https://www.servicenow.com/products/service-operations-workspace.html)

</td></tr><tr><td>

Enhance the experience

</td><td>



</td><td>

Use Site Reliability Operations as an integral part of DevOps for reliable digital services to deliver modern customer experiences.

</td><td>

Roles installed with Site Reliability Operations

</td><td>

-   Site Reliability Operations support
-   [Site Reliability Operations overview \(video\)](https://www.youtube.com/watch?v=lObGvjmJ7Ts&t=1s)

</td></tr></tbody>
</table>**Parent Topic:**[Select your adoption blueprint](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/admin-center/ac-select-business-objective.md)