---
title: AI Search
description: The ServiceNow AI Search application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent. Intelligent query features help you quickly find the answers you need.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/ai-search/overview-ais.html
release: australia
product: AI Search
classification: ai-search
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Search administration, Configure core features, Administer the ServiceNow AI Platform]
---

# AI Search

The ServiceNow® AI Search application provides a consumer-grade search engine for ServiceNow® Service Portal, ServiceNow® Now Mobile, and ServiceNow® Virtual Agent. Intelligent query features help you quickly find the answers you need.

\[Omitted video\] Description: AI Search overview video, approximately three minutes and five seconds long.

Watch this short video to see how users can find answers using AI Search.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about AI Search features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/explore-ais.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Configure searchable content, search experiences, and ServiceNow AI Platform® search applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/configuring-ais.md)

</td><td>

[Integrate \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Integrate AI Search functionality into other ServiceNow AI Platform applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/integrate-ais.md)

</td></tr><tr><td>

[Search \[Omitted image "bus-find-an-app.svg"\] Alt text: Find your answers using AI Search.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/use-ais.md)

</td><td>

[Administer \[Omitted image "bus-elevate.svg"\] Alt text: Gain deeper insights into AI Search behavior.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/administer-ais.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details on AI Search system properties and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/ai-search/reference-ais.md)

</td></tr><tr><td>

[AI Search Admin console \[Omitted image "bus-gender-neutral-leader-c-suite.svg"\] Alt text:Configure, test, and activate AI Search solutions across different types of search applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/ais-admin-console.md)

</td><td>

[Advanced AI Search Management Tools \[Omitted image "bus-it-leader.svg"\] Alt text:Analyze trends for search query traffic, review indexed record counts and configuration settings, and preview search query results.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/adv-ais-mgmt-tools-content-pack.md)

</td><td>

[External Content Connectors \[Omitted image "bus-service-aware-cmdb.svg"\] Alt text:Search content and metadata from supported external source systems.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/search-administration/ext-cont-connectors-landing-page.md)

</td></tr></tbody>
</table>**Note:** AI Search isn't available in personal developer instances \(PDIs\).