---
title: Buy a paid application
description: Request a quote and buy a paid application from your ServiceNow instance, without navigating to the ServiceNow Store.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/platform-administration/buy-paid-apps.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Request an app, Use, Legacy Application Manager, Administering applications, Get started, Administer the ServiceNow AI Platform]
---

# Buy a paid application

Request a quote and buy a paid application from your ServiceNow instance, without navigating to the ServiceNow Store.

## Before you begin

**Note:**

Legacy Application Manager is being deprecated. Starting with Australia patch 1, Legacy Application Manager is no longer available and bookmarks will redirect to the new Application Manager experience.

A known issue affects the use of bookmarks to access the Legacy Application Manager before Australia patch 1. For details about possible issues with accessing the Legacy Application Manager, see the [Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above \[KB2804238\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2804238) article in the Now Support knowledge base.

A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all applications, plugins, installed applications, and available updates. For more information, see [Application Manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/application-manager/application-manager.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **System Application** > **All Available Applications** > **Available To Obtain From Store**.

2.  Search for the required application and click the application record.

3.  Click **Buy**.

4.  In the pop-up window, review information in these tabs and click **Continue**:

    -   **Usage Analytics and Contact**
    -   **Platform Licenses**
    -   **Terms and Conditions**

        **Note:** If **Payment Type** is **Purchase Order**, a quote with the displayed payment details is requested. You can cancel or resent quote.

        -   Review the payment and tax details.
        -   Select the **I read and accept terms of use above** check box.
        You can download the terms and conditions documents.

    -   In the **Confirmation** tab, a confirmation message is displayed that the quote request is sent. An email notification is sent when the request is processed.
    -   When you close the pop-up window, these buttons are displayed in the application page:
        -   Resend Quote
        -   Cancel Quote
        -   Purchase with PO
5.  If you want to resend quote, click **Resend Quote**.

6.  If you want to cancel the quote:

    1.  Click the **Cancel Quote** button.

    2.  Provide cancellation reason.

    3.  Click **Cancel Quote**.

7.  Click **Purchase with PO** to purchase the application.

    -   If applicable, select the **I authorize ServiceNow to invoice my company without having received a Purchase Order, and I represent that I have authority to represent my company to provide such authorization** check box.
    -   Else, enter **PO Number** and choose file for **Upload PO Document**.
8.  Click **Place an Order**.

    An email notification is sent when the PO request is reviewed and approved. Then, you can install the application.


**Parent Topic:**[Request a free or paid application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/platform-administration/request-app.md)